FAQ
1. How to get a free sample?
We will normally provide 1-2 samples to our customers for testing.
2. How to pay for an order?
T/T, Western Union, Alibaba online trade assurance, etc.
3. What's the payment term?
30% deposit to confirm the order, with the balance to be paid off before shipment.
4. What's the process of order?
Send us Inquiry→get quotation→payment done→Proceed with the sample with logo printing on product and customer's packaging design for approval before mass production → Sample of logo and packaging confirmed → Proceed mass production → Balance payment →Delivery
5. When does customer expect to receive the sample of their logo on the product?
Sample: 5-7 working days (Standard); Bulk order: 15-20 working days (Standard).
6. When does customer expect to receive the sample of custom packaging box?
Sample: 10 working days (Standard); Bulk order: 20-25 working days (Standard).
7. Do you offer shipping services?
We offer you optional price terms. So in addition to being a reliable product supplier, we also provide you with shipping services. After the order is confirmed, we will check with customs and the shipping company to find the best way to ship the goods from the factory to your port, your warehouse, or your house in the most economical way.
8. Do you accept OEM service? Can I put my logo on the products and customized color box?
Yes, we always customize OEM packaging for our customers and we have a great design team that can meet your customized requirements.
9.What is your price term?
We can offer you EXW,FOB,DDP,CIF.CFR price options, we are highly skilled to help you find the economical and practical way.
10. How to get the price?
Send your requirements, including the product name,item number,order quality then we will quote the price to you.
Quality Control
1. Preproduction samples will be available before production
2. First article Inspection
3. In-process Inspection
4.Preshipment Inspection
5.Container loading Inspection
6. Warranty: One year warranty
